FAQ

You can check the current status of your order by visiting this page. If you have further questions, you can reach out to info@productiveproductsamericas.com  or call our office at (800) 833-2189

You will receive an email with tracking information when your order is processed through our system and ready for pickup by the carrier. To check on a current order and lookup a tracking number, visit this page.

To make changes or to cancel an order that has already been placed, please reach out to our customer service team. They can be reached by phone from 9am-6pm PT at (800) 833-2189, or reached around the clock via email at  info@productiveproductsamericas.com . Please have your order number ready when reaching out.

You will automatically receive a confirmation email with your order number when your order is placed. If you do not receive an email, first check your junk folder to make sure it wasn't marked as spam. If you do not see any email, you can reach out to our customer service team by calling (800) 833-2189 or via email at info@productiveproductsamericas.com 

Yes, you can contact us anytime to place order at (800) 833-2189. Our office hours are 8:30am to 6:00pm central